This Privacy Policy explains how Ecommerce Academy (“we”, “us”, “our”), a business based in Victoria, Australia, collects, uses, discloses, and protects personal information through the Ecommerce Academy mobile application (the “App”). We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). By using the App, you consent to the practices described in this Policy.

1. Information We Collect

We collect the following types of information through the App:

• Account information: your name, email address, and membership status, used to identify you as an Ecommerce Academy member and give you access to the Campus.
• Usage information: activity within the App such as login times, course and lesson progress, and areas of the Campus you access.

We do not collect payment or billing information through the App itself — this is handled as part of your separate Ecommerce Academy membership.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the App and your access to the Campus;
• Verify your membership status and manage your account;
• Track and display your course progress and learning activity;
• Communicate with you about your account, the App, or your membership;
• Troubleshoot issues, improve App performance, and understand how members use the App;
• Meet our legal and regulatory obligations.

3. How We Store and Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. Information is stored on secure systems used to operate the Campus platform and the App. While we work to protect your information, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell your personal information. We may share information collected through the App:

• With service providers who help us operate the App and the Campus platform, under obligations to protect your information;
• Where required by law, regulation, or a valid legal process;
• To protect the rights, safety, or property of Ecommerce Academy, our members, or others;
• In connection with a business transfer, such as a merger, acquisition, or sale of assets, subject to this Policy continuing to apply to your information.

5. Data Retention

We retain your personal information for as long as your Ecommerce Academy membership is active, and for a reasonable period afterward to meet legal, accounting, or record-keeping requirements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

6. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or outdated information;
• Ask us how your information has been collected, used, or disclosed;
• Lodge a complaint if you believe we have mishandled your personal information.

To exercise any of these rights, contact us using the details below. If you’re not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

7. Children’s Privacy

The App is intended for use by Ecommerce Academy members, who must be at least 18 years old (or the age of majority in their jurisdiction). We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to the App, our data practices, or legal requirements. Updated versions will be posted within the App or on our website, and your continued use of the App after changes take effect constitutes acceptance of the revised Policy.

9. Contact Us